Buyer Beware!

Unless you've been living under a rock, you've likely heard about the closure of SmileDirectClub, which was one of the largest direct-to-consumer (DTC) providers of clear aligner treatment. Although the closure shocked its patients, leaving many of them in the lurch midtreatment but still obligated to pay, it was perhaps less shocking to dentists, many of whom had been questioning the DTC clear aligner model from its inception. But what exactly happened to SmileDirectClub? In this month's cover story, Inside Dentistry explores some of the specifics and gives you the lowdown from providers who worked for and with SmileDirectClub as well as the opinions of orthodontists and industry professionals. Long before the closure, many dentists were already expressing concerns about the company's option for 100% remote treatment, which involved patients taking their own impressions and being exclusively monitored via teledentistry. This resulted in unsatisfactory results for many patients. However, as you'll learn in the article, as much as this flawed clinical model contributed to the company's demise, its business model, which was hemorrhaging cash in DTC marketing efforts, was likely as much or more of a factor.