IntelePeer, a provider of conversational AI technology with experience supporting dental support organizations (DSOs), has announced the release of SmartAgent™ for DSOs. This latest solution is designed to help multi-location dental practices enhance operational efficiency and patient interactions through agentic AI automation.
Drawing on years of engagement with thousands of dental clinics and handling tens of millions of patient interactions, SmartAgent introduces new capabilities intended to streamline how DSOs implement automation—balancing performance with personalization. Among the updates is a collection of standardized modules tailored to common dental workflows, including appointment scheduling, reminders, billing support, and wait-list coordination. These modules come with built-in integrations intended to support consistent patient experiences across various practice sites, while also addressing staffing challenges and revenue cycle needs.
“Working with dental organizations for years now—with our dental business growing three-fold over the past year alone—SmartAgent for DSOs is a culmination of our deep expertise in the space,” said Frank Fawzi, CEO of IntelePeer. “We’ve taken everything we’ve learned about the industry to create a solution that’s fast to deploy, easy to customize, and tailored to the workflows that matter most.”
Fawzi called SmartAgent for DSOs “a practical and powerful way” to scale without losing the personal touch and “a game-changer” for those practices looking to grow without compromising service quality.
SmartAgent for DSOs is compatible with commonly used telephony systems, Contact Center as a Service (CCaaS) platforms, and dental practice management tools. The offering also includes SmartAnalytics, a feature designed to monitor patient interactions in real time—whether handled by AI or live agents—while tracking operational metrics and compliance indicators.
“As dental service organizations grow and add more locations, the pressure is on to keep operations running smoothly without losing their personal touch,” commented Ian Jacobs, Vice President and Lead Analyst, Opus Research. “Solutions like IntelePeer’s SmartAgent helps DSOs tackle that challenge head-on, using AI to automate key workflows like scheduling and billing while still keeping patients highly engaged. It’s a practical way to scale without adding complexity.”
Highlights of SmartAgent for DSOs include:
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24/7 AI voice and digital agents: Support patient communication across voice, SMS, and chat channels.
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Revenue optimization tools: Designed to help reduce no-shows, support patient recall, speed up billing processes, and manage last-minute appointment openings.
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SmartAnalytics: Provides real-time visibility into both AI and human-led interactions, including performance monitoring and KPI tracking.
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Quick deployment: Includes templated workflows, pre-built integrations, and managed service support to shorten implementation timelines.
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Scalability with flexibility: Centralized platform control with the ability to adapt to local practice requirements.
“Using agentic AI to accelerate time-to-value, we designed SmartAgent specifically for the unique needs of DSOs. It’s not just about automation—it’s about intelligent, human-like engagement that builds loyalty, boosts patient lifetime value, improves business outcomes, and delivers measurable ROI from day one,” concluded Fawzi.
Additional information about SmartAgent for DSOs is available here.
Figures and Images
IntelePeer
