Henry Schein One announced new natively embedded AI and automation workflows for Dentrix and Dentrix Ascend will be unveiled during the 2025 Greater New York Dental Meeting. According to the company, the updates include Voice Notes and features designed to support cleaner claims. The announcement follows the company’s prior communication with Amazon Web Services.
“Our goal isn’t piecemeal AI and automation — it’s natively embedded AI with a purpose,” said Dr. Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein One. “We’re seamlessly building it into every part of the practice. From the first phone call to the final payment, AI is already embedded through multiple points within the Henry Schein One ecosystem —helping dental teams save time, increase accuracy, and improve margins.”
The updated Forms workflow captures insurance data from a photo of a patient’s card. Matt Hall, Chief Experience Officer, Smile Brands, Inc., stated, “The new forms save our front office teams significant time, allowing them to focus on patients. Our patients appreciate how easy the forms are, and the time they save during their visits. As partners, Henry Schein One helped us deliver a win-win-win for our team member experience, patient experience, and operational efficiency. Building the forms for scale while allowing customization is seamless and powerful. Features like automatic field level writeback, ID capture/OCR, and intuitive UX for patients ensure our offices receive the most accurate patient data so we can best serve them. We’ve successfully rolled them out across all our practices on Ascend.”
Eligibility Pro retrieves real-time benefits information from insurance portals and adds coverage details to patient records. Detect AI, powered by VideaHealth, identifies caries and bone loss on x-rays, and the company introduced the Detect AI Impact Panel.
Voice Notes uses generative AI to transcribe and summarize chairside conversations. The release cites a Yale University study reporting a 15% decrease in clinician burnout within 30 days of adopting an AI scribe solution. The Phones feature connects patient communication to the record, displaying key details when a call comes in and generating AI-powered summaries of conversations. Claire, a multilingual 24/7 support assistant, is also available by chat or phone.
The company stated it is connecting forms, eligibility, imaging, treatment planning, documentation, and claims. Henry Schein One also noted it is developing predictive tools for scheduling and case acceptance, AI-driven assistants for documentation and coding, and unified analytics dashboards. “Henry Schein One isn’t just talking about the future of dentistry; they’re building workflows that are intuitive, allowing AI to make a real impact today for clinicians,” said Dr. Jason Mann, Co-Founder and Chief Dental Officer, Providence Dental Partners.
Dental teams can visit Henry Schein One at Booth No. 4021 during the Greater New York Dental Meeting, November 30 to December 3, 2025, with daily happy hours from 4:30 to 5:30 p.m. ET through December 2.
Henry Schein One is a subsidiary of Henry Schein, Inc. The company provides dental practice management software and services, including practice management, patient engagement, business management, and e-commerce solutions.
