Henry Schein One announced the launch of its Next Generation Clinical Workflow within the Dentrix Ascend platform, introducing a voice-driven, AI-enabled system designed to integrate charting, imaging, diagnostics, and treatment planning into a single workflow. The technology is part of its ongoing collaboration with Amazon Web Services to incorporate generative AI into clinical processes.
The workflow is designed to allow clinicians to capture data, navigate the system, and complete documentation using voice commands and AI without stepping away from the patient. AI-enabled capabilities within the workflow are intended as a detection aid to support dentists and healthcare providers, used alongside clinical findings and practitioner judgment in making final diagnostic and treatment decisions. The system also allows clinicians to remain in a single pair of gloves during procedures, which the company states can improve efficiency and patient engagement.
Henry Schein One reported that its dental technology platforms support more than 100,000 locations globally, including approximately 90% of the top dental service organizations, processing over 120 million claims annually. The platform also handles more than 191 million eligibility checks and 22 million completed digital forms, providing a large volume of structured clinical and operational data used to support AI functionality within workflows.
“For too long, clinicians have had to adapt to software instead of software adapting to how clinicians work,” said Dr. Ryan Hungate, chief clinical and strategy officer, Henry Schein One. “With Next Generation Clinical Workflow, we’re embedding intelligence directly into the flow of care, connecting what happens chairside to the operational and financial outcomes that follow.”
The workflow includes several integrated features: Image Verify, which provides real-time AI review of radiographs to support image quality and documentation; Voice Notes, which captures and generates structured clinical notes from chairside conversations; Voice Perio, which enables hands-free periodontal charting; and Detect AI, which incorporates third-party diagnostic capabilities powered by Videa to identify potential areas of concern as a detection aid.
According to the company, future development plans include expanding AI capabilities to support image magnification for enhanced clinical review, disease progression analysis using heat mapping, real-time voice charting that converts spoken findings into structured entries, voice command navigation across systems, and AI-assisted treatment planning.
The company stated that integrating clinical data, imaging, and AI into a single platform can support consistency across multi-location practices. “When clinical data, imaging, and AI are fully integrated into one platform, it creates a more standardized and efficient experience across locations,” said Dr. AJ Acierno, chief clinical officer, Smile Brands. “That consistency supports better patient outcomes while driving operational performance at scale.”
The workflow is also intended to connect insights directly to documentation and treatment planning, which the company says may reduce administrative friction and support claims processing and approvals.
“What stands out in this next phase of Dentrix Ascend is not just the dedication to innovation, but the velocity at which meaningful capabilities are reaching clinicians and their teams,” said Dr. Lou Graham, founder, Catapult Education. “When clinical technology is embedded into everyday workflow in practical ways, it has the potential to improve both the provider and patient experience.”
The launch reflects Henry Schein One’s broader focus on integrating AI-powered workflows into practice operations and clinical care.
The company is offering live demonstrations at booth #300 during THRIVELIVE, its annual dental education event. More information is available at https://thrivelive2026.com/.
