Annie has expanded its artificial intelligence platform for dental practices with capabilities for insurance and benefits verification, recare, appointment confirmation, and cancellation management. According to the company, the new version builds on Annie’s existing AI receptionist functions, which include answering calls, communicating with patients, scheduling appointments, and identifying opportunities that might otherwise be missed.
The company describes the expanded platform as a “digital coworker” designed to take on repetitive administrative tasks for dental teams.
For recare, Annie can monitor patients and initiate outreach when they become overdue, according to the company. The system can also identify patients who completed a hygiene appointment without scheduling their next visit and contact them before they become overdue.
The platform’s appointment confirmation capabilities include placing confirmation texts and calls and continuing the conversation when patients need to reschedule, ask questions, or modify appointments. According to Annie, the system can manage these interactions through completion and update the practice schedule.
The company has also expanded Annie’s cancellation management functions. When an opening occurs, the platform can identify patients who may be able to fill the available appointment and initiate outreach. According to the company, this is intended to help practices manage openings without requiring front office staff to manually work through patient lists.
New insurance and benefits verification capabilities are designed to identify patients whose coverage needs to be verified, perform verification tasks, and return the information to the practice before appointments, according to the company.
Annie connects with a practice’s practice management system to monitor schedules and patient information. According to the company, the platform can recognize when administrative tasks require attention and initiate certain actions without waiting for a staff member to begin the process.
The expanded capabilities are intended to shift more repetitive and time-consuming administrative work from dental practice staff to the AI platform while maintaining Annie’s existing patient communication and scheduling functions.
