Flex Dental Solutions says its redesigned FlexVerification pairs automated eligibility and benefits checks with VerifySync, a review step that lets front desk teams compare insurance portal responses with existing Open Dental data and choose which fields to update. The system is available now to Open Dental practices in the United States.
VerifySync provides a side-by-side comparison of current Open Dental data and information returned by an insurance portal. According to Flex Dental Solutions, teams can schedule automated verification checks while retaining control over which fields are updated in Open Dental. The company also says the updated Verification Report provides a single queue of patients’ review statuses and a daily alert when verifications are ready. In-app connection alerts notify users when an insurance portal login needs attention.
The release cites the 2024 CAQH Index, which reports that manual dental eligibility and benefits verification takes an average of 12 minutes per transaction. Optum’s 2024 Revenue Cycle Denials Index identified registration and eligibility issues as the leading cause of denials in its analysis of hospital claims, accounting for 24%.
"Front desk teams have been stuck choosing between verifying insurance by hand and using automated tools that still leave them entering the results into Open Dental manually,” said Craig Cormack, general manager of Flex Dental Solutions. “We wanted to change that. The new FlexVerification does the checking automatically and puts the front desk in charge of the patient record. With January benefits season weeks away, we want Open Dental practices to walk into the new year with verification already handled.”
“We rebuilt FlexVerification around visibility,” said Katie Walters, group product manager at Flex Dental Solutions. “Teams can see exactly what the insurance portals returned, compare what is in Open Dental, choose what updates, and know right away when a portal connection needs attention.”
Flex Dental Solutions says new and returning customers receive live setup support from its training team, on-demand walkthroughs, and monthly customer webinars.
More information is available at flex.dental/solutions/verify-insurance-fast.
Figures and Images
